PRIVACY POLICY
Last Updated: November 30, 2025
Downtown Pittsburgh Dogs, LLC (“us”, “we”, or “our”) operates the www.downtownpghdogs.com website and provides dog walking, cat sitting, drop-in visits, and related pet care services (collectively, the “Service”).
This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service. By using the Service, you agree to the data practices described in this Privacy Policy.
DEFINITIONS
Service
The www.downtownpghdogs.com website and all pet care services provided by Downtown Pittsburgh Dogs, LLC.
Personal Data
Data about a living individual who can be identified directly or indirectly.
Pet Data
Information about your pets that enables us to provide safe care (feeding, medication, routines, etc.).
Usage Data
Data automatically collected through website usage.
Cookies
Small data files used for analytics and website performance.
INFORMATION WE COLLECT
1. Personal Data You Provide
Includes, but is not limited to:
Name
Email address
Phone number (SMS-capable)
Address / apartment or building access details
Emergency contacts
2. Pet Data
Includes:
Pet name(s)
Breed, age, weight
Medical notes
Behavioral notes
Feeding & medication instructions
Walking preferences
Vet information
3. Usage Data
Collected automatically from your browser or device.
4. Cookies
Used for analytics and performance.
SMS/TEXT MESSAGING DISCLOSURE (REQUIRED)
By providing your phone number, you consent to receive:
Appointment confirmations
Visit updates (including photos and notes)
Walker/sitter status notifications
Billing updates
Customer service communications
Optional promotional messages
You may reply STOP at any time to unsubscribe.
Standard carrier rates apply.
We do not share or sell your phone number.
HOW WE USE YOUR INFORMATION
We use your data to:
Provide pet care services
Schedule and manage appointments
Send visit notifications and updates
Communicate via SMS, email, or phone
Process payments
Improve our Service
Maintain safety for pets and staff
Send optional promotional messages
Support customer inquiries
DATA SHARING & THIRD-PARTY SERVICES
We do not sell or trade your personal information.
We only share information needed to provide the Service safely and effectively.
Below are disclosures for platforms we use:
1. Time To Pet (Scheduling, Pet Data & Visit Management System)
We use Time To Pet, a professional pet care management platform, to manage:
Client profiles
Pet profiles and care instructions
Visit schedules
Walker and sitter assignments
Messaging and visit report cards
Secure payment processing (if used)
Home access instructions (keys, codes, fobs)
Time To Pet may process personal and pet-related data on our behalf, including:
Name
Address
Contact information
Pet care information
Visit history
Photos and notes
Access instructions
Time To Pet maintains its own security standards and privacy policy.
You can view their full privacy policy here:
https://www.timetopet.com/privacy
We only share the minimum necessary information with staff to perform scheduled care safely.
2. GoHighLevel (CRM & Website Form Processor)
We use GoHighLevel for:
Website forms
Client communication
SMS and email delivery
CRM data storage
GoHighLevel may process your Personal Data as part of our normal operations.
3. Stripe (Payment Processor)
We use Stripe to securely process payments.
We do not store or collect your credit card details.
Stripe’s Privacy Policy: https://stripe.com/privacy
4. Employees & Contractors
Assigned walkers/sitters receive only the information necessary to perform scheduled visits safely.
This may include:
Pet care notes
Your address
Access instructions
Emergency contact info
All team members are trained to handle data responsibly.
5. Legal Requirements
We may disclose information if required to:
Comply with legal obligations
Protect our rights or property
Investigate suspected wrongdoing
Protect client or public safety
SECURITY OF DATA
We use reasonable security measures, including encrypted systems, password-protected accounts, and reliable third-party platforms.
However, no transmission over the internet is 100% secure.
DATA TRANSFERS
Your information may be stored or processed outside your state or country.
By using our Service, you consent to these transfers.
RETENTION OF DATA
We retain information only as long as necessary to:
Provide ongoing services
Maintain accurate records
Comply with legal and financial obligations
You may request deletion of your data at any time unless we are required to retain it.
DO NOT SELL MY PERSONAL INFORMATION
Downtown Pittsburgh Dogs does not sell, trade, or rent your data.
CHILDREN’S PRIVACY
We do not knowingly collect personal information from individuals under 18.
CHANGES TO THIS PRIVACY POLICY
We may update this policy occasionally.
Changes become effective once posted on this page.
CONTACT US
For questions or requests regarding this Privacy Policy:
Email: [email protected]
Phone: 412-567-6133
Mail:
Downtown Pittsburgh Dogs, LLC
3021 Liberty Ave, Floor 2
Pittsburgh, PA 15201
Owner:
Kevin Schriver
